101: Designing Client Delivery Systems That Can Run Without You
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There’s a business milestone that might be more elusive than any revenue goal: when your business can run without you. If you’re a service-based business, this might feel downright impossible, but it’s a crucial piece to scaling your business sustainably. In this episode, I’m sharing the four steps you can take to design a client delivery process that allows you to step out of the day-to-day work so you can focus on high-level tasks.
Links mentioned:
Listen to Ep. 99: Scale Your Business Easily + Sustainably
Listen to Ep. 90: The Right Role For Your Next Hire | Build a Dream Team Pt. 1
Scaling Made Simple
In this episode, you'll learn:
0:00 Why efficient client delivery is the best way to scale your business
3:26 Crafting standardized offers
5:33 Creating a stellar onboarding process
11:04 Getting clear on the who, what, when, and how of client communication
13:52 Training your team to deliver efficiently